This website operates as a product catalog and inquiry system only. Orders are not placed directly through this website. All orders are processed manually following inquiry approval and invoice confirmation. This Refund Policy applies to orders processed through manual invoicing.
Due to the specialized nature of research products, all sales are generally considered final. Products are not eligible for return or exchange except in the following cases:
Requests must be submitted within 3 days of delivery.
The following items are not eligible for return:
Products must remain in their original packaging to be considered for review.
If there is a problem with your order, contact us promptly with your order reference number, a description of the issue, and photos of the product and packaging (if applicable). Requests submitted after the review period may not be accepted.
If a refund request is approved, we may provide a replacement product, partial refund, or full refund. Refund decisions are made at our discretion after review.
Approved refunds will be processed using the original payment method whenever possible. Typical processing time is 3–7 business days after approval. Additional processing time may be required depending on the payment provider.
Shipping charges are generally non-refundable. If a refund is approved due to our error or shipping damage, shipping costs may be refunded.
Orders may be canceled before shipment by contacting us promptly. Once an order has shipped, it cannot be canceled.
Customers are responsible for proper handling and storage after delivery. We are not responsible for product degradation caused by improper storage or delayed receipt.
Products listed on this website are intended strictly for laboratory research use only. Products are not intended for human or veterinary use.
For refund or return inquiries, contact us: Email: support@optimalwellnesslaredo.com
Contact Page: Available on the website.
Need help? Email Support@optimalwellnesslaredo.com or visit our contact page.